The center has been totally rebuilt following the devastating impact of Hurricane Maria on the original installations. (NYSE: ATTO), the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top five providers worldwide, celebrated the reopening of its customer relations center in the city of Caguas, Puerto Rico, earlier today. It reflects Atento’s commitment to Puerto Rico and the economic recovery in the country while strengthening the Company’s clear leadership position in the Latin American customer experience solutions and business process outsourcing marketĬAGUAS, PUERTO RICO – Atento S.A.Located in the city of Caguas, it has been equipped with digital capabilities and more than 620 workstations.Alejandro Reynal Atento’s CEO inaugurated this state-of-the-art customer experience solutions center has been totally rebuilt following the devastating impact of Hurricane Maria.Refer unresolved customer grievances to designated departments for further investigation.Review insurance policy terms to determine whether a particular loss is covered by insurance.Ĝheck to ensure that appropriate changes were made to resolve customers' problems.ĝetermine charges for services requested, collect deposits or payments, or arrange for billing.Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.Ĝonfer with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints.Ĝomplete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.Ĝontact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.Solicit sale of new or additional services or products.Unfortunately, management never hears the feedback from those specific customer. In all honesty, the most enjoyable part of the job would be being recognized by some of the customers that you are doing your job right, that they were assisted correctly and they are pleased with what you did to resolve their issues. But I guess that is part of every job you can't always be able to please everybody at once. The hardest part of the job is trying to be as nice and friendly with customers as you possibly can and being cursed at when you can't assist them the way they want. However, management is not very well organized they are never coordinated and each provide different information, whenever customer service representatives need help, they are hardly available to assist, they demand to show concern and empathy with customers when they do not do the same for their employees and are constantly looking to protect themselves and never care about the interests or the health of their employees, which I find to be completely unacceptable. My coworkers are amazing because they go throught the exact same thing as I do and we can relate very well to the strains the job creates. A typical day at work includes dealing with different kinds of customers and different attitudes that might cause a strain emotionally and physically I learned that you need to be able to react in front of any situation as positive as you can and not let those attitudes get in the way of being able to do your job.
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